Learn what makes an ordinary business into a competition beating business. When you beat your competition, you make more revenue, you make more PROFIT.
No Service, No Business! Don't Build Your Business On Quicksand.
This book won't make you successful in business. YOU! will make you successful in business.
Can you answer any of these questions with a "YES"?
1) I am starting my own business?
2) I already have a business?
3) I already work for a company?
4) I manage people now or I will manage people in the future?
5) I want to make profit! Remember 'Revenue is vanity, Profit is Sanity!'
6) I want to impress my boss and get promotion!
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If you answered YES to any of those questions, then you cannot succeed without knowing the secrets to HOW TO RUN A GREAT BUSINESS. If you're in business to make money, then you have customers. There isn't a business in the world that does not have customers. And with customers comes your profits. Wouldn't you do anything to find new customers and keep them?
Finding customers is only half the story. You can't let them go once you have found them. It takes lots of effort and cost to find customers. It only takes a second to lose a customer.
Research shows that:
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The lowest-ranking employee in a business can lose more customers than can be gained by the highest-ranking employee.
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In the average business, for every customer who bothers to complain, there are 26 others who remain silent.
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The average wronged customer will tell 8 to 16 people (about 10 per cent will tell more than 20 people).
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91 per cent of unhappy customers will never purchase goods or services from you again.
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If you make an effort to remedy customer's complaints, 82 to 95 per cent of them will stay with you.
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It costs about 5 times as much to attract a new customer as it does to keep an existing one
It costs you 5 times as much to get a new customer!
Upset customers tell others about your company! And they in turn tell more people and bad news spreads. Then your business stops taking orders or making money and you wonder why?
Don't let this happen. The secrets to running a successful business and building the right foundation on which to grow are within your reach.
No Service, No Business, Know Service, Know Business is full of 197 pages of all the right things to do for you to succeed.
If you think you know about customer service and making money, do you know everything? What if you could know something tomorrow that you didn't know today? What if that something;
- Changed the way you ran your business.
- Changed the way you managed your people.
- Increased your staff's productivity.
- Grew your profit.
"Although your customers won't love you if you give bad service, your competitors will"
KATE ZABRISKIE
Chapter by chapter you will learn:
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How to build a profitable business
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How to Manage your staff
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How to motivate your people and get the best from them
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How to be a great business leader
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What to do when things go wrong
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Understand why people don't always do what you want
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How to make great decisions
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How to grow your business
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How to beat your competition!
"I don't have 25 years experience in business. I knew I'd make mistakes along the way, so why not learn before you make mistakes? It saves you time and money. Take it from me, you will get something from reading this book and your bottom line will benefit."
Frank Eschenhagen
CEO PT Login Super Data
Richard Lyons
R.Lyons Electrical Ltd.
Why would you trust me to know how to run a great business? Its a good question and one you should ask yourself. After all we have never met!
I have been in customer service and business development for 25 years. In all that time I have seen the good, the great and the awful as examples of how to run a business and grow profit. I have seen success and failure. When you are a child most of the time you learn by your mistakes. Your mother or father tells you not to touch the stove because it is hot, but you have an urge to touch it and see for yourself! And guess what, it's hot! It would be great if all kids listened to their parent's wisdom, but it often isn't the case.
Learn From Others.
It keeps you in front of the race for profits.
But what if you could learn from other people's experiences and then change your outlook accordingly. Wouldn't that be much better? Why make the same mistake that someone else has made.
In business, timing can be everything. If you are playing catch up with your competition, then they are in front and you are following.
This books gives you the tools and experience to stay in front. While your competitors struggle with their staff, their business processes and keeping their customers, you'll be out in front taking their customers from them!
If you knew stuff (that your competition doesn't know) about running a successful business, wouldn't that put you out in front? You bet it would!
Here's a thought for you..........
What happens when you build a house on quicksand? It will eventually sink. You might see your competition growing their business, but on what sort of foundation? If they have not set the right foundation to grow, they will not succeed. So you need to consider two things;
1) If you about to start a business, make sure you start right. Make sure you start with a solid foundation.
2) If you are in business, don't think about growing until you have the right foundation on which to grow. Otherwise it may come crashing down like a stack of cards.
The best news is that you can do it. You CAN build a solid foundation to start right and grow your business.
After all YOU are the person who will make it successful!
Try it for yourself. You have nothing to lose and everything to gain. This book will pay for itself in savings to you and your business in time and money.
I would guess most people, including me, value their time. We probably value it at a few hundred dollars an hour. So if you waste hours on fixing issues when you should be growing the business, then an investment of $9.99 (or 2 mins of your time) would seem like a good deal.
But don't take my word for it. I am confident that you will succeed in everything you do and if this book doesn't help you, then let me know and I'll refund you 100% of the cost.
Act today or wait until tomorrow and let your competitor keep your customers for another day!
Knowing you'll succeed,
Lots of FREE stuff here
Resources and Downloads
There is no PS, like most sales letters.
Only to say, I wrote this book for my father.
A percentage of profits will be donated to cancer research.
